Welcome to our thoughtfully curated skincare sanctuary. Below you’ll find answers to questions about our premium products and seamless service designed for the discerning skincare enthusiast.

About Our Products

What makes Caillchante skincare products special?
Our collection represents carefully curated luxury – from transformative BB & CC creams to protective face oils. Each formulation is selected for its exceptional quality and results-driven approach to radiant skin.
How should I choose between your BB creams and moisturizers?
Our BB & CC creams offer lightweight coverage with skincare benefits, while our moisturizers provide deeper hydration. For a complete regimen, many customers enjoy layering both – start with our skincare concierge at [email protected] for personalized advice.
Are your products suitable for sensitive skin?
While our formulations prioritize gentle efficacy, we recommend patch testing new products. Our face oils and skincare sets include options specifically designed for delicate complexions.

Shipping & Delivery

What are my delivery options?
We offer two premium services:
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx with real-time tracking
– Complimentary Shipping: For orders over $50, delivered in 15-25 days via EMS
Why don’t you ship to some Asian and remote regions?
To ensure product integrity and reliable delivery times, we currently limit service to areas where we can guarantee our luxury standards. We’re continually expanding our reach – please check back for updates.
How are products packaged for shipment?
Each order receives meticulous attention: hand-checked items, secure protective packaging, and a personalized skincare note – because unboxing should feel as special as the products themselves.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date for unused products. Please contact our concierge team at [email protected] to initiate the process – we want you to love every Caillchante experience.
My product arrived damaged – what should I do?
While we take extreme care in packaging, should any issue occur, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement at no cost.

Payments & Accounts

What payment methods do you accept?
To serve our global clientele, we accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed.
Do you store my payment information?
For your security, we never store full payment details on our servers. All payment information is processed through our PCI-compliant payment partners.

Additional Assistance

How can I get personalized product recommendations?
Our skincare concierge is available at [email protected] to craft a custom regimen based on your skin type and concerns – whether you’re building a complete routine or selecting a single luxury treat.
Where is Caillchante Shop based?
Our headquarters are at 201 Main St, Butte, US 59701, where our Montana roots inspire both our connection to nature and our global perspective on skincare luxury.

For questions not covered here, please contact our skincare concierge at [email protected]. We’re committed to making every aspect of your Caillchante experience as refined as our formulations.