At Caillchante Shop, we craft each skincare product with the same care we extend to our valued clients. Should your purchase not meet your expectations, our refined returns process ensures a resolution as elegant as our formulations.

Our Return Commitment

We accept returns of unopened, unused products in their original packaging within 15 days of delivery. For your protection, we recommend using a trackable shipping service.

Non-Returnable Items

To ensure the integrity of our skincare products, the following cannot be returned:

  • Opened BB & CC Creams (due to hygiene considerations)
  • Used Cleansers or Eye Moisture & Treatment products
  • Partially consumed Face Oils or Moisturizers
  • Opened Sun Protection & Self Tan products
  • Skincare Sets with broken seals

Refined Return Process

Step 1: Initiate Your Return

Email our Skincare Concierge at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product(s) you wish to return
  • Reason for return

Step 2: Receive Authorization

Within 48 hours, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions.

Step 3: Ship Your Return

Package the items securely with the RMA number clearly visible. Ship to:

Caillchante Shop Returns
201 Main St
Butte, US 59701

Step 4: Refund Processing

Upon receipt and inspection (typically 3-5 business days), we’ll process your refund via your original payment method within:

  • Credit Cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, please follow the return process above and place a new order for your desired items. We’ll expedite your exchange refund once we receive the original items.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Caillchante Shop Concierge,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

  • [Product Name] – [Quantity]
  • [Product Name] – [Quantity]

Reason for return: [Please specify]

I confirm the items are unopened/unused in their original packaging.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For clients outside the United States, please note:

  • Customs fees are non-refundable
  • Return shipping must be arranged by the customer
  • Refunds will be issued in USD

Damaged or Incorrect Items

If you receive damaged or incorrect products, please contact us immediately with photos of the items and packaging. We’ll arrange for expedited replacement at no cost to you.

For further assistance with returns or exchanges, our Skincare Concierge team is available at [email protected].