Welcome to Caillchante Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.caillchanteshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Philosophy

At Caillchante Shop, we blend artisanal craftsmanship with modern skincare science to create premium beauty products. These terms reflect our commitment to transparency, quality, and your satisfaction.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or making purchases, you agree to provide accurate, current, and complete information.

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or affiliation
  • Interfere with the proper working of our site

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our skincare products (BB & CC Creams, Cleansers, Eye Treatments, Face Oils, Moisturizers, Skincare Sets, and Sun Protection). However, colors and textures may vary slightly due to monitor settings and natural product variations.

3.2 Professional Advice

Our products are for cosmetic use only. For medical concerns, consult a dermatologist. We’re not liable for individual reactions—always patch test new products.

3.3 Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

4. Orders & Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or product limitations.

4.2 Pricing

All prices are in USD. We may adjust prices without notice, but changes won’t affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method.

4.4 Sales Tax

Where applicable, sales tax will be added to your order total.

5. Shipping Policy

5.1 Processing Time

Orders are prepared within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon shipment.

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days

5.3 Delivery Areas

We ship worldwide except certain Asian regions and remote areas. International customers are responsible for customs duties and taxes.

5.4 Delivery Delays

We’re not liable for delays caused by carriers, customs, or unforeseen circumstances.

6. Returns & Refunds

6.1 Return Policy

We accept returns of unopened, unused products in original packaging within 15 days of delivery. To initiate a return:

  1. Email [email protected] with your order number and return reason
  2. Wait for our Return Merchandise Authorization (RMA)
  3. Ship items to: Caillchante Shop Returns, 201 Main St, Butte, US 59701

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

  • Opened BB/CC Creams
  • Used Cleansers or Eye Treatments
  • Partially consumed Face Oils/Moisturizers
  • Opened Sun Protection products
  • Skincare Sets with broken seals

6.3 Refund Processing

Refunds are issued within 3-5 business days of receipt, via original payment method. Original shipping fees are non-refundable.

6.4 Damaged/Incorrect Items

Contact us immediately with photos if you receive damaged or incorrect items for expedited replacement.

7. Intellectual Property

All content on our site (logos, text, images, formulations) is our exclusive property or used with permission. Unauthorized use is prohibited.

8. Liability Limitations

To the fullest extent permitted by law, Caillchante Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or site access. Our total liability for any claim shall not exceed the purchase price of the products in question.

9. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by Montana law. Any disputes shall be resolved in Butte County courts.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: Caillchante Shop, 201 Main St, Butte, US 59701